Great care and attention to detail has gone into the creation of your Universal Colours piece and we hope you enjoy wearing it, ride after ride. In case of any unfortunate events, our team is here to offer a crash replacement and warranty service.

    Care and Repair

    Crash replacement
    If something unfortunate has happened out on your ride, you'll have other things to think about than your damaged garments. Our team will be here to help you get your kit replaced. If you send us pictures of your damaged goods, we will offer you a 50% discount on their replacement. If the replacement garment is out of stock, a discount will be provided on a similar item of choice that is available from our current collection. For more information and support, drop us a line at care@universalcolours.com.

    Warranty service
    Our team is dedicated to ensuring all of our garments are created to only the highest standards. In the event you notice there is something wrong, we will be on hand to assist. If you could tell us a bit more about the issue and send us some pictures, we will find the best possible solution on a case-by-case basis. Rest assured that we will always want to make sure you are happy. For more information and support, drop us a line at care@universalcolours.com.

    Repair
    At the moment, we cannot yet accommodate individual repairs of garments, but we are actively working towards ways of offering this service to our customers. We encourage everyone to look to repair their garments where possible. Local repair shops or services such as Clothes Doctor are a great means of getting your clothes fixed and enjoy them for longer. We look forward to updating you on the options available as soon as we can.

    Aftercare
    The use of technical and recycled fabrics in our collections and the deep, vibrant colours in our designs are made to last. We would like to share a few simple rules we live by to help you maintain the quality of your item, so you can enjoy it ride after ride. You can find specific wash and care instructions on the inside or outside of each of our garments.

    • Before washing, consider airing your cycling clothes so they can breathe a little - it helps to get the odours out.

    • If you have any muddy garments after an epic gravel ride, we recommend treating them separately. If still wet, let the mud dry completely. When dried, carefully scrape off the excess. Gently rub a bit of mild liquid detergent on the area, leave to work for a few minutes and rinse with cold water. Then, wash your garment either by hand or in the washing machine using your detergent as usual. Consider keeping the garment(s) separate as the mud could transfer onto other clothes during the washing process.

    • Turn your garment inside-out for a thorough clean and to safeguard colours and logo applications. 

    • Consider putting more delicate items, such as base-layers and jerseys in a mesh laundry bag. We recommend the use of a Guppyfriend washing bag to stop the release of microfibers from textiles that end up in rivers and oceans.

    • Avoid using harsh detergents as these can damage the properties of textile fibres and use a small amount of detergent - if you use too much soap, your machine will find it difficult to properly rinse your garments. Don’t use bleach or fabric softener.

    • Wash cold at 30 degrees to avoid textile damage and shrinkage.

    • Air dry your clothes; we like to put them on a hanger so the garment can return to its intended shape and form.

    • Our Mono cotton caps deserve a bit of special attention and we advise you to wash them on a 30-degree low spin cycle or to hand wash them in lukewarm water with a mild detergent to avoid deforming the peak.

    • Consider using a waterproofing product for clothes that are treated with a Durable Water Repellent (DWR) to help keep your garment performing like new and increase its lifespan. Water-based and environmentally safe is Nikwax®, a leader in high-performance waterproofing. We are offering a free Nikwax Tech Wash® essentials pack with every Chroma rain jacket.
       

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