Terms and Conditions

    Thank you for visiting Universal Colours. By entering the Universal Colours website you agree to abide by the Terms and Conditions of use.
    When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these Terms and Conditions.

    These Terms and Conditions apply to all users (including casual browsers) whether or not the registration process has been completed.

    Confirming that you have read and understood both these Terms and Conditions and our Privacy and Cookie Policy is a requirement of the contract for the provision of our services, including email marketing.


    Certain services are only available if you complete the registration process. By completing the registration process you are stating that you are at least eighteen years of age or a minor with parental consent to use our website. Please note: All minors are recommended to discuss these Terms and Conditions with their parents before completing the registration process.

    In return for you using our website, you agree to provide true, accurate, current and complete information about yourself where required in the registration form, and ensure that this information is kept accurate, complete and up to date.

    Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.

    Code of Conduct

    You are responsible for anything which you transmit or receive to, from or via or post on our website.

    We do not control or screen the content of what is posted to, from or via our website by our members or third parties, and accordingly, we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.

    You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users.

    You are not permitted to transmit to, from or via or post on our website anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.

    You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user. Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.

    We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these Terms and Conditions. We will not be liable at all for doing this. We may record, preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.

    Proprietary rights and licenses

    All text, software, music, sound, photography, graphics, video, page layouts, design and other material that is contained on our website or is part of our services, is protected by our copyrights, trademarks, service marks, patents or other proprietary rights and laws.

    We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the website and services and any data (including data obtained from you during the registration process) generated by users of the website and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

    When you transmit or post any material to or on our website, you grant to us non-exclusive, worldwide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.

    Advertisements and promotions

    We may use our website or any of the services we provide or in any of the correspondence, we send to you, run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us. In the case of email marketing, we will only send promotional emails to you if you have provided express consent by opting-in through our website or in-store. Please refer to our Privacy and Cookie Policy for more information.

    Disclaimer of warranties

    • Your use of the website and our services is at your sole risk. The website and services are provided on an as-is and as available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights;
    • To the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
    • No advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these Terms and Conditions.

    Limitation of liability

    To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these Terms and Conditions or other Terms and Conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.

    You agree that in no event will our liability arising out of or in respect of these Terms and Conditions exceed £UK 100 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.

    Suspension or termination

    We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with our Terms and Conditions. However, there may be other reasons why we would suspend and/or terminate.


    These Terms and Conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently). Data and certain other information you provide is subject to the terms of our Privacy and Cookie Policy.

    If any of these Terms and Conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

    You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the website or our services. These Terms and Conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

    General Terms and Conditions for discount codes

    • The offer applies to in-stock products only
    • Only one promotional code can be used per order unless otherwise stated
    • Codes may only be used once per customer unless stated otherwise
    • Code cannot be applied retrospectively to orders
    • If a discount code includes a minimum spend, the shipping cost is not inclusive of the minimum spend
    • Universal Colours reserves the right to end the promotion early
    • Items purchased using a discount code that is returned for refund or exchange may not be refunded the full price of the item due to the discount being applied to the overall order price

    Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

    Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to goods made to the customer's specification or are clearly personalised.

    To cancel an order, call +44 (0)20 8549 5888 or email us using our contact form. You can cancel anytime from placing your order up to the end of a period 90 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

    Items should be returned with the original packaging and with any labels still attached and be in a new and unused condition. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied if the loss is the result of unnecessary handling of the goods by you.

    The contract

    After placing an order, you will receive an email from us acknowledging that we have received your order for the Goods, and the delivery services you have requested from the delivery service provider. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to Universal Colours to buy Goods. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Goods have been dispatched by the delivery service provider (the "Dispatch Confirmation"). The contract between you and Universal Colours will only be formed when we send you the Dispatch Confirmation.

    The contract will relate only to those Goods whose dispatch (by the delivery service provider) we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Dispatch Confirmation.

    Cancellation by Universal Colours

    We reserve the right to cancel the contract between us if:

    • We have insufficient stock to deliver the Goods you have ordered
    • The delivery service provider does not deliver to your area
    • One or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information; or
    • We have reason to suspect that there is a risk of a fraudulent transaction

    If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us in respect of Goods provided, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible, but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.

    Dispute resolution

    Online dispute resolution for consumer pursuant to Section 14.1 of Regulation (EU) 524/2013. The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/

    Product pricing

    UK and the European Union

    If your order is being delivered to a country within the EU, the relevant VAT amount will be included in the product price you see on the product page and in your basket. Sales tax will not be added separately to your order total later. Selecting to pay by an alternative currency will not impact the rate of VAT you are charged.

    You should not be charged any import duty or sales tax when your order arrives at your local customs as you have already paid this when placing your order with Universal Colours.

    Rest of World

    For orders being delivered to countries outside of the EU, no VAT will be included in the product prices you see on our website.

    International payment is taken by our international sales facilitation and fulfilment partner, Global-e. The price of products is calculated according to the rate of exchange between the base currency on our website and the currency that you select as part of the purchase process at the time you place your order. In some circumstances, the MSP price is localised for certain products. Global-e reserves the right to update such exchange rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the website. You will be charged according to the applicable exchange rate at the time you place your order via the website.


    For certain shipping destination countries and/or products, you may be offered the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.

    For clarity, the option to prepay taxes may not be available for your shipping destination country and/or your products, in which case: (a) you acknowledge that the amount of taxes displayed under the prepay option on the website is an estimate only, and the actual taxes payable by you may be more or less than such estimate; and (b) you will be fully responsible for paying all applicable taxes directly to the relevant authority (and for reclaiming them in the event of a cancellation of your order or the return of products, to the extent permitted in these Terms) as determined by the authorities of the shipping destination country, and Global-e shall have no responsibility or liability in connection with the foregoing.

    Description of products

    We take all reasonable care to ensure that the information in our product descriptions is correct at the time of publication. While we aim to keep our website as accurate as possible, products can be updated, which may affect the accuracy of our product descriptions. We always aim to ensure the pictures of the goods on our website are as accurate as possible. However, there may be slight variations in colour and texture between the pictures and the goods themselves.

    eGift Voucher

    How do I receive an eGift Voucher?
    Once your order has been processed and we have taken payment, you will be emailed the electronic eGift Voucher code to the email address you have selected. You will not receive anything in the post for the eGift Vouchers that you order. Your order will usually be processed within 30 minutes, however, the despatch of your eGift Voucher may be delayed if your order contains additional products, you have added an order note, or your order is temporarily held for manual checking.

    How do I give the eGift Voucher to the recipient?
    The eGift Voucher can be delivered to your chosen recipient straight to their inbox immediately or on a specified date of your choice, or you can print out the voucher and give it to them. eGift Vouchers are valid for 24 months from the date of purchase.

    I am the recipient of an eGift Voucher, how do I redeem it?
    eGift Vouchers can only be used to purchase any product on universalcolours.com. Select the item(s) you wish to order and add them to your basket. To apply your eGift Voucher you can input the code on the checkout page and select ‘apply’. Then complete the Checkout procedure as normal.

    • You don’t have to spend all of the eGift Voucher at once. We will keep track of any unused portion and you can use that later by logging into your account to place future orders.
    • eGift Vouchers are valid for 24 months from the date of purchase so make sure you remember to redeem your eGift Voucher in time.
    • eGift Vouchers are valued and issued in GBP Pounds.

    I have paid for an order using an eGift Voucher. What happens if I want to return my order?
    For orders which are refunded, the refund will be issued via the same payment method used to pay for the order. Therefore if you have paid, or part-paid, for an order using a Universal Colours eGift Voucher any refund will be issued in eGift Vouchers to the same value. 

    More details are on our returns page.

    I have lost an eGift Voucher. What do I do?
    If you are the recipient of a Universal Colours eGift Voucher please ask the purchaser if they still have details of your Voucher Code. If not, please ask the purchaser to contact us so that the eGift Voucher can be reissued. We can only reissue gift vouchers which have not been redeemed. The original expiry date will still apply. 

    Can I return my eGift Voucher? 
    eGift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the eGift Voucher cannot be converted back to cash.


    • Available to UK residents only.
    • eGift Vouchers cannot be used to purchase other Universal Colours gift cards/vouchers.
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